Business Information
Longtou Village,
Wuli Town,
Hanbin District,
Ankang City,
Shaanxi Province,
China
OPERATOR
MAVNAOTU is operated by Shaanxi Moshi Jinrong Network Technology Co., Ltd.
Contact Us
Welcome to MAVNAOTU Customer Support. We are dedicated to providing professional assistance for product questions, order support, shipping information, returns, and after-sales service. Our goal is to make every interaction simple, clear, and helpful.
Customer Support
Our support team can assist you with product information, order updates, shipping questions, payment concerns, and return requests.
Support Hours
Our customer service team reviews every request carefully.
Response Time:
1–2 Business Days
Some requests involving shipping carriers, payment providers, or order investigations may require additional processing time.
How Can We Help You?
Whether you are choosing the right fan or cooling solution before purchase, or need assistance after receiving your order, the MAVNAOTU team is here to help.
- ✓ Product information and technical questions
- ✓ Fan and cooling product recommendations
- ✓ Product usage and maintenance guidance
- ✓ Order confirmation and order updates
- ✓ Shipping tracking and delivery assistance
- ✓ Return and exchange support
- ✓ Damaged, defective, missing, or incorrect item assistance
- ✓ Payment and account-related questions
Before Returning Any Item
Please contact our customer support team before sending any return so we can provide the appropriate return instructions and address. Please do not send products to our registered business address unless our support team specifically instructs you to do so.
Our team will review your request and guide you through the appropriate return process based on your order and our applicable return policy. This does not affect your statutory consumer rights.
- ✓ Damaged product assistance
- ✓ Defective product support
- ✓ Incorrect item received
- ✓ Missing accessories or incomplete orders
- ✓ Product troubleshooting and after-sales guidance
We're Here to Help.
At MAVNAOTU, we believe exceptional comfort extends beyond the product itself. From the moment you discover our collection to the support you receive after purchase, we are committed to making your experience as smooth and enjoyable as possible.
For assistance, please reach out to:
Designed for Comfort. Made for Living.