Business Information
Longtou Village,
Wuli Town,
Hanbin District,
Ankang City,
Shaanxi Province,
China
MAVNAOTU is operated by Shaanxi Moshi Jinrong Network Technology Co., Ltd.
At MAVNAOTU, we want every purchase to feel simple and worry-free.
30-Day Returns
Eligible items may be returned within 30 days of delivery.
To be eligible, items should be returned in good condition with original accessories and packaging where possible. This does not affect your applicable statutory consumer rights.
How to Start a Return
Please contact our customer support team before sending anything back so we can provide the appropriate return instructions and return address.
Email: service@mavnaotu.com
Please include your order number and the email address used at checkout so our team can assist you efficiently.
Please do not send products to our registered business address unless specifically instructed by our support team.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with photos or videos showing the issue.
Our support team will review your request and provide the appropriate next steps in accordance with our applicable policies and your statutory consumer rights.
Refunds
Approved refunds will be issued to the original payment method after the return has been reviewed, subject to applicable law.
Processing times may vary depending on your bank or payment provider.
Better Comfort, Backed by Straightforward Support.